What is happening with your heat pump?
Select the closest symptom to open your service request. You can explain more in the booking form.
Details for your heat pump visit
Heating, cooling or both?
A heat pump serves both seasons. Identify the mode you were using when the problem appeared and describe changes in airflow, room comfort, noise or thermostat messages.
Identify both parts of the system
Include indoor and outdoor model numbers if available. Tell us about any recent thermostat change or previous service without trying to identify the failed part yourself.
Scheduling in Chantilly
For a Chantilly visit, include your street address and ZIP code rather than a nearby landmark alone. If the equipment is in a condo or a secured building, add the entry instructions you want the team to know.
Your preferred date is a request. The team confirms the appointment and model coverage before service. Repair timing depends on diagnosis and parts.