Heat Pump Repair in Ashburn & Northern Virginia.

Heat pump repair is part of our AC and heating service. We investigate performance concerns and controls to help identify why your system is not keeping the home comfortable.

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Illustration of an outdoor residential heat pump

Heat pump repair

What we can help with

Not heating or coolingBook online Inconsistent room temperaturesBook online Weak airflowBook online Frequent cyclingBook online Unusual operating noiseBook online Thermostat problemsBook online Other issue / Not sureBook online

Before your appointment

Tell us whether the issue occurs in heating mode, cooling mode or both. Include the system model and any thermostat message.

A repair you can understand.

We diagnose the issue, explain the recommended work and discuss pricing. Repair timing depends on the diagnosis and availability of the correct parts.

Related services

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Service near you

Choose your area to see local service and booking information.

Chantilly Centreville Leesburg Middleburg Purcellville Haymarket Gainesville Great Falls Sterling Ashburn South Riding Brambleton Aldie Round Hill Loudoun County

Details for your heat pump visit

Heating, cooling or both?

A heat pump serves both seasons. Identify the mode you were using when the problem appeared and describe changes in airflow, room comfort, noise or thermostat messages.

Identify both parts of the system

Include indoor and outdoor model numbers if available. Tell us about any recent thermostat change or previous service without trying to identify the failed part yourself.

Heat Pump Repair: service information

A heat pump provides both heating and cooling. A useful repair request states which mode is affected, whether the system starts and whether comfort has changed throughout the home or only in some rooms.

Should I mention whether heating or cooling failed?

Yes. State the selected mode, thermostat setting and what the system actually does. If the issue occurs in both modes, include that rather than submitting separate requests.

Which heat-pump model number should I provide?

Share the indoor and outdoor unit models if available without moving equipment or removing panels. The team uses the equipment details to confirm service coverage.

From the first request to a repair decision

Describe the equipment

Choose your service, share the model if available and tell us what you need. Select a preferred date and time; the team must confirm the appointment.

Confirm scope and charges

Discuss the diagnostic charge, proposed work and any parts required. Approve the scope and price before work proceeds.

Ask about repair coverage

Confirm the parts and labor warranty that applies to the proposed work, including any conditions. This page does not promise a fixed warranty duration.